Frequently Asked Questions
Q: What is Pure Golden Drops?
Pure Golden Drops is a trusted natural products brand from Pakistan, offering pure honey, saffron, shilajit, extra virgin olive oil, and cow’s desi ghee — all 100% natural and authentic for daily health and wellness.
Q2: Are your products 100% natural?
Yes. All our products are hand-harvested, chemical-free, and carefully sourced to ensure purity and authenticity.
Q3: Where are your products sourced from?
Our Products comes from the natural valleys of Pakistan, Most of the product comes from the northern areas.
Q4: Do you add any artificial flavor or preservatives?
No. Pure Golden Drops products are 100% natural with no artificial flavor, aroma, or preservatives.
Q5: Why should I choose Pure Golden Drops over others?
Because we focus on purity, quality, and natural health benefits, offering products that are safe for daily use for men, women, children, and the elderly.
Q6: What is the shelf life?
The shelf life of pure golden drops is typically 12 months when stored in a cool, dark place away from direct sunlight.
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About Pure Golden Drops
Q1: How long does delivery take within Pakistan?
Delivery usually takes 3–5 working days. Remote or rural areas may require additional time.
Q2: How long does it take to process an order?
Orders are processed within 24–48 hours after confirmation, then dispatched to the courier.
Q3: Are there shipping charges?
Yes, shipping charges apply based on the parcel’s weight (per kg).
Enjoy free shipping on all orders that exceed Rs.5000/-.
Q4: Which courier partners do you work with?
We work with reliable partners such as TCS, Pakistan Post, and others to ensure safe and timely delivery.
Q5: How can I track my order?
Once dispatched, you’ll receive a tracking number via SMS or email. You can track your parcel on the courier’s website after 24 hours.
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Shipping & Delivery FAQs
Q1: Do I need to make an advance payment?
Yes, most orders require advance payment to avoid fake or rejected parcels.
Q2: Is Cash on Delivery (COD) available?
Yes, but COD requires a minimum advance payment of Rs. 1000 (covering shipping + booking). The balance is paid on delivery.
Q3: Where should I transfer the advance payment?
Payments are made to our official Pure Golden Drops bank account, registered under the company name for your security.
Q4: How do I confirm my order after bank transfer?
Share your payment slip or screenshot with us via WhatsApp or Email. We’ll then confirm your order and provide a tracking number.
Q5: What if I cancel my order after advance payment?
If we cancel your order, you’ll receive a full refund. If you cancel, courier or processing charges may be deducted.
Q6: Why does Pure Golden Drops prefer advance payments?
Due to high rejection rates in Pakistan’s courier system, we require advance payments to ensure a safe and fair process for both customers and the seller.
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Orders & Payments FAQs
Q1: When can I return a product?
You can return a product if it is wrong, damaged, or expired. Sealed and unopened items may also be returned within 3 days in case of a change of mind.
Q2: Can I return an opened or used product?
No, opened, used, or unsealed products cannot be returned or exchanged.
Q3: What if I receive the wrong or damaged product?
We’ll replace it immediately or issue a full refund at no cost to you.
Q4: How long does it take to receive a refund?
Refunds are usually processed within 7–10 working days after QC approval.
Q5: What proof is required for a claim?
Customers must provide clear pictures or an unboxing video to validate a claim.
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Refunds & Returns FAQs
Q1: Is my personal information safe with Pure Golden Drops?
Yes. Your name, address, and phone number are only used for order processing and delivery.
Q2: Do you share my information with third parties?
No. Only the courier company receives the necessary delivery details (name, address, phone number).
Q3: Do you store banking details?
No. We do not save any of your account or card details. Only basic payment confirmation (slip/screenshot) is used temporarily.
Q4: Do you use cookies or tracking?
Yes, only basic cookies for website optimization and order tracking. No sensitive or banking data is collected.
Q5: Will I receive marketing or spam messages?
No. We only contact you for order confirmation and delivery updates.
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Privacy & Data Protection FAQs
Q1: How can I contact customer service?
You can reach us via Phone, WhatsApp, or Email.
Q2: What are your support hours?
Our support team is available 10:00 AM – 8:00 PM daily.
Q3: Can I contact you on WhatsApp?
Yes ✅ WhatsApp us directly at 0337-1669988 for orders or queries.
Q4: What if I don’t receive order confirmation?
If no confirmation message or call is received, please contact our support team via WhatsApp or phone.
Q5: Do you accept bulk or wholesale orders?
Yes ✅ We accept both bulk and wholesale orders. Please contact support for details.
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Customer Support FAQs
Q6: Can I send a gift order?
Yes 🎁 We offer gift packaging and can deliver directly to your chosen address.
📞 Phone/WhatsApp: 0337-1669988
📧 Email: hello@puregoldendrops.com
Q7: What are your official contact details?
